Frequently Asked Questions

Everything you need to know about shopping with By Alexa Rae.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-7 business days. Once your order is processed, you will receive a confirmation email with tracking information to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, By Alexa Rae ships to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can view real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

At By Alexa Rae, we are committed to quality and responsibility. We work closely with our manufacturers to ensure that all products are produced under fair labor conditions and meet high quality standards.